are from the United Kingdom. Claire is a very experienced telecoms regulatory consultant, with both very broad experience and specialised expertise in areas as dispute resolution, consumer affairs, universal service, quality of service and numbering. Initially working in the regulatory and commercial departments of BT during its privatisation and closely working with the UK regulator (Oftel/Ofcom) since its inception, Claire now works all over the world in regulatory consultancy. Robert Milne is an expert on network design and next generation networks formerly working as Chief Network Architect with Nortel.